How do I file an auto insurance claim with American Family?


What You Should Know

  • You can file an auto insurance claim with American Family in one of four different ways
  • You can access online through the website or mobile app
  • Alternatively, you can reach out to your agent or call the customer service line through the toll-free number

If you have accident damage to your car, you may be scrambling to find out how to file an auto insurance claim. Moreover, you may want to know how to file an auto insurance claim with American Family.

We understand that you may be keen to get on with the process, so we’ve asked the questions for you and provided the answers below.

You Have Several Ways to File an Auto Insurance Claim With American Family

If you are an American Family policyholder, you can file an auto insurance claim in four different ways. You can contact an agent if you already have one or reach out through the customer service line.

Alternatively, you can go online and access the company’s site through its web portal or mobile app. However, if you are claiming against a policyholder, you can call the toll-free number or start the process through the website.

You Need to Provide Certain Information to Process an Auto Claim with American Family

Whether you discuss the claim in person with a representative or answer the step-by-step questions online, you need a certain amount of information before proceeding. For example:

  • The identity of the involved parties, including names, addresses, and insurance details
  • Description of the incident
  • Photos or videos of the damage
  • Names and contact details of any witnesses at the scene
  • Police report (if you have one available)

If the damage is severe, you may need to take the vehicle to a certified repair shop so an expert can review and provide a report for your insurance adjuster. You may also need to file a police report after an accident if anyone was injured.

The Next Part of the American Family Claims Process

Once an adjuster has reviewed the information, they’ll provide you with an estimate. You can then decide how to proceed. If you want to repair the vehicle, you can go to your own body shop or opt for a facility the insurance company recommends.

Sometimes, a recommended facility will give you a lifetime warranty once they finish the repairs. However, if you use your own body shop, find out what to do if insurance won’t pay the repair shop’s quoted price.

Don’t forget that you will usually need to pay the deductible. What is an auto insurance deductible, and how does it work?

The insurance company will either pay the repair facility the net amount or deduct it from any check they may send you. If you want more information about this part of the process, you may want to read: “

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You Have Options If You Want to File an Auto Insurance Claim With American Family

American Family allows you to file an auto insurance claim and one of four different ways. You can contact an agent, call the customer service line, or file a claim digitally through the website or mobile app.

Frequently Asked Questions

What other types of insurance does American Family offer?

You may qualify for a bundling discount if you add homeowners, renters, life, or commercial insurance coverage to your automobile insurance.

Why do insurance companies deny claims?

Sometimes, an insurance company will deny a claim for one of several potential reasons. For example, you may be too late filing a claim according to the company’s deadlines or have a lapsed policy.


In addition, you may not have the right amount of coverage if, for example, you only have liability instead of comprehensive.

How do I buy American Family insurance?

Get further information about American Family Insurance by talking to an agent, calling the customer service line, or filling out an online form to request a quote.

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Rachel Bodine

Insurance Feature Writer

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All…

Leslie Kasperowicz

Farmers CSR for 4 Years

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insurance…

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